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1.0
Details
LG&E has a nice scheme they cooked up. Since I only use LG&E for heat I go to seasonal turnoff in the summer. Well to punish customers for not letting them rack up 20$ fee every month to read the meter for 0 services used, they get you when you turn it back on. They...
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Review
#1680942 Review #1680942 is a subjective opinion of poster.
3.6
Details
This morning realized that this company had decided without my husband or my permission to withdraw funds from our personal banking account. we do not use the auto payment system due to issues we have had with such billing methods in other companies. We have requested...
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1 comment
Anonymous
#1607671

"Automatic" things automatically fail. OR, they never fail to screw you. I hate them and use nothing of that nature in my life, either.

Review
#1415623 Review #1415623 is a subjective opinion of poster.
Cons
  • Repeatedly being placed on auto payment without permission
Reason of review
Problems with payment
Loss
$30
Tags
  • auto Payment
2.5
Details
Ours was the first neighborhood to lose power on November 14, at 11 p.m. I reported it immediately. We are in the Beechmont neighborhood, off Southern Pkwy. There are people and animals whose health rely on electricity in my home. Called and was given a notice saying...
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Review
#1401148 Review #1401148 is a subjective opinion of poster.

Louisville Gas and Electric review: The tech that came to my home was a complete ass...rude...di

The guy that came to my house gave me a dirty look and i told him that i was paying right now...keep in mind that i wasnt trying to interfere with his job...but he shook his head and rolled his eyes...he knows nothing about my situation and had no right to be so disrespectful...i truly hope this is not normal for your staff out in the field..
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Review
#1357935 Review #1357935 is a subjective opinion of poster.
My father has severe COPD and is required to use a breathing machine. We are always on time with our bill and truthfully never have an issue paying but we had a family emergency and I didn't remember to pay any of my online bills. Didn't receive a disconnect notice or...
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1 comment
Anonymous
#1570968

My bill was due on yesterday August 28 on Friday. I could not make it down there before 4 pm when they closed.

.

I don't have a debit or credit card to pay on line. My question is will I be cut off on Sat or Sunday or do will I have power thru the weekend and be cut off on Monday

Review
#895360 Review #895360 is a subjective opinion of poster.
Service
Louisville Gas And Electric Residential Electricity Supply
Reason of review
Not as described/ advertised

Louisville Gas and Electric review: Review in Utility category from Searcy, Arkansas

I called to make a payment and to keep from getting cut off they said to pay 118.88 and i would be good until next bill so i paid it five days later it gets cut off i call to see why they stated i should have called back after i paid and now i have to pay the whole thing so i said since u cut me off can i have my money back they wouldnt give my money back n they shut me off so wat was the point of me even paying the 118.88 they claimed would keep me on
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Review
#884237 Review #884237 is a subjective opinion of poster.
Reason of review
Problems with payment

Other Product Review

LG&E dug 2 holes on Smyrna Parkway I did an extremely poor job of repairing the whole day. The whole day. Going north just passed the car wash is convex and not smooth at all. The hole the dog going south on Smyrna ParkWay across from the car wash is concave and not smooth. This road was recently repaved and they did a pathetic job of repairing the holes
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Review
#778597 Review #778597 is a subjective opinion of poster.
louisville gas and electric works in partnership with the liheap program to "help customers in need during crisis months to pay their bills and keeps their customers on the grid." I have recently ran into a little nasty greedy deception they use that they will not tell...
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Review
#742923 Review #742923 is a subjective opinion of poster.
Cons
  • That they lie and are greedy and use their customers
Reason of review
Good customer service

Louisville Gas and Electric review: Review in Utility category from New Albany, Indiana

2.8
Details
Driving home from Doctor today a Black Kia Spectre (lic.#484 DER) Ky Tag with a LG&E Contractor sign in window was behind me cut thru gas station at high rate of speed and cut me off and almost caused accident. The car was in bad enough condition he would of loved for me to hit him. It was too close that I had to slam brakes. You need to screen drivers more closely. He should be reprimanded at the least. The way he drives it won't be long before he hits someone and if it would of been me, I think you know what I would have done. When I finally passed him to get a look at him he was texting. Thanks for your time Alan W.
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Review
#645284 Review #645284 is a subjective opinion of poster.
1.3
Details
I had my gas and electric shut off. They neither called me, knocked on my door, emailed or texted me to tell me that they would. But they did charge me a reconnect notice and then charge me more to pay the bill by phone. They also made me pay a deposit. They claimed...
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Review
#614307 Review #614307 is a subjective opinion of poster.
Service
Louisville Gas And Electric Electricity Supply
Cons
  • If you neglect to pay your bill
Reason of review
Poor customer service
Loss
$42
Preferred solution
Full refund

Contact Louisville Gas and Electric Customer Service

Website:
Mailing Address:
220 West Main Street
Louisville, Kentucky 40202
United States
Phone:
(800) 331-7370
All Louisville Gas and Electric Contacts

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2.0
Details
I admit being lazy about paying bills and I did receive a brown notice on one of my three accounts. One gas bill and two electric bills were due on 1/17 and I did not sit down to do the bills until the end of the month. My bill pay feature through my bank gave me the...
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Review
#591020 Review #591020 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered