Not resolved

I called to make a payment and to keep from getting cut off they said to pay 118.88 and i would be good until next bill so i paid it five days later it gets cut off i call to see why they stated i should have called back after i paid and now i have to pay the whole thing so i said since u cut me off can i have my money back they wouldnt give my money back n they shut me off so wat was the point of me even paying the 118.88 they claimed would keep me on

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