Louisville Gas and Electric
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Review in Utility category from New Albany, Indiana
Gas disconnected
Preferred solution: Deliver product or service ordered
LG&E act arrogantly because they're the only utility company in Louisville, KY
- If you neglect to pay your bill
Preferred solution: Full refund
Louisville Gas and Electric - Billing Department Review
LG&E cant keep power on in my neighborhood
Disconnected with no notice
Got a call at work from wife, electric is turned off. Called LGE to find out what was going on, they said I was in disconnect status because my payment was late.
I asked why I did not receive a brown disconnect statement, an e-mail, a phone call, or even a knock on the door. I was told that they mailed a disconnect notice and that my postal carrier must not be doing their job. Always been in good standing with LGE, never had my service disconnected in the past, and have paid them thousands of dollars in the past year alone. The disconnect was supposedly over $220 that was late by 12 days.
I was charged a reconnect fee for their negligence. Amazingly, the commonwealth of kentucky allows businesses like this to operate whatever way they want to.
Attorney General and Public Service Commission both said that because LGE "claims" they sent a disconnect notice that there is no action they can take against them. I suppose I should just claim that I paid the bill on time, since all it takes is a false claim to justify WRONG actions.
LGE Charges consumers for their errors!
They would rather let my children starve
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It gets even better! They admitted to processing 2 payments out of my bank account last month, for the sum of $1400 so instead of being reimbursed I head that extra payment pay for this month service.
Well just a few hours ago they showed up to disconnect my power!
It was paid last month & they didn't send a bill or a disconnect notice. How can you disconnect service to an account that's already paid?